Working Student Operations (f/m/d)

FRAMEN is one of Europe's fastest-growing Digital Outdoor Media networks, with 50+ employees working with leading brands and advertising agencies globally. We combine premium indoor environments, strong content context, and technology to deliver high-attention advertising experiences.

As a Working Student in Operations, you'll support the day-to-day operations behind our screen network. You'll be the point of contact in our support inbox, keep our database up to date, handle device shipments and returns, and get hands-on with our Android hardware, a great opportunity to learn how a DOOH network runs from the inside.

• Manage our support inbox: respond to incoming requests, escalate issues internally to the right team, and follow up until they're resolved.
• Perform simple operations in our database, keeping screen and device records accurate and up to date.
• Handle physical device shipments, either directly from our office or by placing orders with our warehouse.
• Process returned devices: check their condition, document findings, and try to replicate issues our clients reported.
• Perform tests and checks on our Android hardware, learning to work with ADB and connect to devices over the network.

• Enrolled at a university in Germany, ideally in a technical, business, or related field.

• Reliable, well-organized, and comfortable with hands-on work: from writing support emails to unpacking and testing devices.

• A basic technical curiosity: you don't need to know ADB or Android debugging yet, but you should be excited to learn it.

• Good German and English, written and spoken.

• Comfortable with common tools such as Google Workspace, Slack, and Jira — or quick to pick them up.

• Available for regular on-site work at our Berlin office (required for shipments and hardware handling).
  

• Competitive fixed salary
• 30 days of vacation (based on full-time employment)
• Subsidy for the Deutschlandticket and Wellhub membership
• Collaboration with international teams and external partners
• Direct insights into a growing international DOOH company
• Opportunity to take on responsibility and actively shape processes
• Access to the Axel Springer network and co-working facilities
• International work environment with close cross-border collaboration